We live in a world where we are affected by a social media stream where we are unable to effectively ascertain other people’s tone. This is very dangerous. If I’m walking on the sidewalk and you’re standing on the corner in my way, I can say, “Excuse me, can I get by” and from my tone you know there is no danger here, I’m not fighting with you, I’m not threatening you, and we can interact with each other peaceably. But on social media, where tone is absent, this same message is commonly misinterpreted as a rude shout: “EXCUUUUSE ME!! CAN I GET BY!!” perhaps heard with sarcasm or criticism. The receiver completely misunderstands the sender’s message and a dialogue turns toxic. We do this all the time; we misinterpret each other’s intentions because we don’t know each other.
Communication requires context.