Bad Boss

Employee: “Boss, I don’t understand why you want us to handle this customer issue that way.”

Good Boss: “Great question. It’ll take 10 min for me to explain. Please take notes so you/we can train others after today.”

Good Boss: “Great question. I have a meeting in 10 min that I need to prep for. Let’s schedule time later today or tmrw morning to go over this, because I want to make sure you’ve got it.”

Bad Boss: “I don’t know why this is so hard to understand?” Without another word, turns away from Employee, opens computer and sends a message directly to the customer. Then dismisses Employee saying, “There. Problem solved.”

Later, Bad Boss complains that Employee cannot solve problems on their own. Deeply frustrated, Bad Boss seeks to remove Employee.

—> The impact of such an exchange on Employee, Team, Culture, Company and especially the CUSTOMER feels so black and white to me. Interested in comments or thoughts. <—

Author: johnny88keys

Optimistic idea enabler mindfully seeking rapture

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